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    FAQ's
     

    A. General Questions

     
    1. What is AccessPatrol?
    2. Which operating systems does AccessPatrol support?
    3. What are the limitations of the trial?
    4. Is AccessPatrol Vista compatible?
    5. Can my users see AccessPatrol running on their computers?
     

    B. Functionality Queries

     
    1. Which devices can be controlled by AccessPatrol?
    2. Which users can AccessPatrol block?
    3. I want to block all the USB Devices which may be inserted in my absence. What should I do?
    4. Can I remove a blocked USB Drive?
    5. In what way does AccessPatrol save power consumption?
    6. Boot computer does not work for my computer?
    7. Can I create a schedule for the shutting down and booting up of computers?
    8. How can I restrict the use of the AccessPatrol Console to unauthorized personnel?
    9. I am not able to find the Client icon in system tray.
    10. How can I manage the Client computers in Console?
    11. Will the blocked devices be accessible when the AccessPatrol server is not running?
    12. Can I access the blocked devices on stopping the client service?
    13. Can I allow my IT staffs to use their devices on the computers?
     

    C. Installation Help

     
    1. Do the AccessPatrol server and Consoler need to be installed on the same system?
    2. How do I install all components of AccessPatrol onto a Single computer?
    3. Why can't I see the Client Computer and its User in the Console window after installation?
    4. How do I install IIS in order to use the multiple web console mode in AccessPatrol?
    5. How do I access the AccessPatrol web console Remotely?
    6. How do I install the AccessPatrol Client component remotely?
     

    D. Uninstall Help

     
    1. Can I remotely stop/uninstall the Client Service?
    2. How can I uninstall the AccessPatrol Client?
    3. How can I uninstall the AccessPatrol Console?
    4. How can I uninstall the AccessPatrol Server?
     

    E. Purchasing Related

     
    1. Where is the pricing information available?
    2. How can I purchase AccessPatrol?
    3. How is the product delivered?
    4. What is 12 months free maintenance?
    5. Do I have to pay for the product every 12 months?
     
     

    General Questions

     
    A1.What is AccessPatrol?
    AccessPatrol is an easy-to-use Device management and Power management software that can readily be utilized by non-technical users.
    A2. Which operating systems does AccessPatrol support?
    Windows 2000 Professional/Server SP4, Windows XP SP2, Windows 2003 Server, Windows 2008 Server and Windows Vista.
    A3. What are the limitations of the trial?
    The trial version of AccessPatrol is fully functional for 30 days. You can install up to 50 clients.
    A4. Is AccessPatrol Vista compatible?
    All components of AccessPatrol are Vista compatible.
    A5. Can my users see AccessPatrol running on their computers?
    No, AccessPatrol runs in stealth mode and is hidden in the services. The users will not notice AccessPatrol running in the background.
     

    Functionality Queries

     
    B1.Which devices can be controlled by AccessPatrol?
    AccessPatrol can control the following devices:
    • CD/DVD drives
    • Floppy drives
    • USB Storage devices (such as thumb drives, memories cards and USB sticks)
    • Bluetooth adapters
    • WiFi adapter
    • External hard drive
    • FireWire
    • Serial port
    • Parallel port
    B2.Which users can AccessPatrol block?
    You can block any users on the network, including administrator, power users, guests, and etc.
    B3.I want to block all the USB Devices which may be inserted in my absence. What should I do?
    Right click on the PC or the group, select Device Security > Device Permissions. Select the device you want to block from the left hand pane and assign the No Access permission to them.
    B4.Can I remove a blocked USB Drive?
    Yes, you can remove a blocked USB drive. However, it is recommended to remove the USB Drives when it is in the unblocked state. Or use the safe-Removal of USB.
    B5.In what way does AccessPatrol save power consumption?
    AccessPatrol allows the administrator to remotely shutdown, restart and boot up all the computers with AccessPatrol client installed. You can shutdown the PC when they are not in use and boot them up when you need to. You can do it remotely in a single click.
    B6.Boot computer does not work for my computer?
    Ensure you Network card supports WOL (Wake-On-LAN) and ensure this feature is enabled in the BIOS.
    B7.Can I create a schedule for the shutting down and booting up of computers?
    Yes, AccessPatrol has a power scheduler that allows you to create daily or weekly schedules and specify the time for shutting down and booting up computers.
    B8.How can I restrict the use of the AccessPatrol Console to unauthorized personnel?
    You can use the "Manage Operators" feature of Console.
    1. Go to Settings > Manage Operators.
    2. Click on the Add button.
    3. Fill in the appropriate fields. Remember to assign the appropriate roles.
    4. Click on Add Operators to create the account
    5. Click on the checkbox Enable Password Security
    After enabling the password security, the AccessPatrol Console will prompt the user for a username and password when the software is launched. Unauthorized personnel will not gain access to the console.
    B9.I am not able to find the AccessPatrol Client icon in system tray.
    Right click on the group > Client Settings. Enable the option Show client in system tray.
    Alternatively, if you know the password of Client, Run the command
    "cwACPtrl -p password -s 1" in command prompt. This will add the Client icon in system tray.
    B10.How can I manage the Client computers in Console?
    You can manage all the clients in several groups or subgroups in Console. You can use the drag n drop method to put a PC in a specific group.

    For the management of newly connected clients, go to Settings > General Settings. Under the New Clients tab, select the group you want the new clients to be transfer to as soon as they connect to the AccessPatrol Server for the first time.
    B11. Will the blocked devices be accessible when the AccessPatrol server is not running?
    The AccessPatrol Client retains data on the client side. If the server is unavailable, the permissions will still applying to the client computers.
    If you want to turn this feature off, right click on the group > Client Settings.
    Uncheck the option Apply block settings when server is unavailable. If this option is unchecked, when the server becomes unavailable, the client computers will not be blocked.
    B12.Can I access the blocked devices on stopping the client service?
    After stopping the AccessPatrol Client Service you can access all the devices.
    B13.Can I allow my IT staffs to use their devices on the computers?
    Yes, you can add their devices to the allowed list. Any device on the allowed list will gain exclusive privilege from AccessPatrol. Devices on the allowed list will have full access on any of the user's computers.
     

    Installation Help

     
    C1 Do the AccessPatrol server and Consoler need to be installed on the same system?
    It is not necessary to install the Server or Console onto a Server OS. However, it is recommended that the Server component be installed on a system which is running most of the time.

    The AccessPatrol Console can be installed on any system from which you want to manage the device access and power control of the clients. There are no limits to the number of AccessPatrol Consoles you want to install on your network.
    C2How do I install all components of AccessPatrol onto a Single computer?
    You can install Server, Console and Client to the same computer. You can use "Loopback" as the IP address for the Client and the Console.
    C3Why can't I see the Client Computer and its User in the Console window after installation?
    Check the following settings.
    • Ensure that the Client is installed with admin login rights
    • Make sure there are no firewall and/or virus scan software intercepting with the Client and Console.
    • Use IP address instead of Computer Name to connect to the Console
    Run the following script on the run command of the client PC: CwAcptrl.exe -p Admin -v
    (please note that Admin is the default case sensitive password). If you changed the password during the installation of the client, then please substitute it in place of Admin.

    This will bring up the client interface. On the interface, you can check the server name. Or edit the server name to the IP address.
    • Ping the Console from the Client.
    • Make sure the Client service is running.
    • If you are using a Firewall, then ensure that port TCP 8995 is open on the Client PC. On the Server PC ensure that TCP 3050 is open.
    • Reboot Client.
    • Check if Firebird database Service is running on the Server PC
    C4How do I install IIS in order to use the multiple web console mode in AccessPatrol?
    For Windows XP:
    1. On your server computer, go to start menu > Control Panel > Add or Remove programs.
    2. Click on Add/Remove Windows Components from the left hand pane.
    3. Look for the Internet Information Services (IIS) component and select the checkbox. Click Next.
    4. Windows will prompt you to insert your Windows Operating System set up disc.
    5. Proceed to install IIS on your computer.
    For Windows Vista:
    1. On your server computer, go to start menu > Control Panel > Programs and Features.
    2. On the left hand pane, click on Turn Windows features on or off.
    3. Browse through the list to select Internet Information Services. Click OK.
    4. Windows will prompt you to insert your Windows Operating System set up disc.
    5. Proceed to install IIS on your computer.
    C5How do I access the AccessPatrol web console Remotely?
    The AccessPatrol console can be accessed from any computer on the network with an OS of XP, 2003 and Vista. Below are the steps for accessing the console remotely:
    1. From a remote computer, please access http://[serverPC]/cwaccesspatrol/index.htm from the AccessPatrol Server computer.
    2. The below prerequisites are required:
      • Windows Installer 3.1
      • .NET Framework 3.1
      • AccessPatrol certificate
    To install one or all of the above software, please click on the Run button. AccessPatrol Console will be opened automatically after that.

    Please note that if one of the above prerequisites already exists on the computer, then it will not be re-installed.

    Remotely access the AccessPatrol Console

    To remotely launch the AccessPatrol Console, please access http://[serverPC]/cwaccesspatrol/accesspatrol.xbap from the AccessPatrol Server computer.
    C6How do I install the AccessPatrol Client component remotely?
    An administrator can install the AccessPatrol client from one central location by using the remote client installer.
    1. Go to Settings > Remote Client Install
    2. Browse for the cwACPClient.MSI file located in C:\Program files\Codework\AccessPatrol\ACPClient
    3. Fill in the appropriate fields. Click Next
    4. You can manually add the computer to the list or click on the search button for AccessPatrol to find all your computers on the network. Select the computers and click Next.
    5. Enter the correct local or domain administrator's username and password.
    6. Proceed to install the client.
    Note: In order for the remote client install to work properly, for Windows XP, disable the simple file sharing option. For Vista, disable UAC.
     

    Uninstall Help

     
    D1.Can I remotely stop/uninstall the Client Service?
    You can remotely stop or Uninstall the AccessPatrol client service from the Console.
    D2. How can I uninstall the AccessPatrol Client?
    The AccessPatrol Client can be uninstalled from the AccessPatrol Console by right clicking the Client and selecting Client Service > Uninstall.

    If the Client is not connected to the Server or if the Client does not appear on the Console, please follow these steps to uninstall the Client:

    1. At a client PC, click on Start > Run. Enter the following script:
    cwAcptrl.exe –p Admin –u (Please note that Admin is the default password and is case sensitive. If you changed the password during the client installation, then please substitute that password in place of Admin. )
    2. You will be presented with the Client interface. Click uninstall button.

    3. Reboot the PC.

    4. Repeat this step for all the client PCs.
    D3. How can I uninstall the AccessPatrol Console?
    The AccessPatrol Console component can be un-installed through the Add/Remove Programs utility in Windows XP and 2000 and through the Programs and Features utility in Windows Vista.
    D4. How can I uninstall the AccessPatrol Server?
    The AccessPatrol Server component can be un-installed through the Add/Remove Programs utility in Windows XP and 2000 and through the Programs and Features utility in Windows Vista.
     

    Purchasing Related

     
    E1. Where is the pricing information available?
    For pricing information please click on the link:
    http://www.accesspatrol.com/commercialpricing.php
    E2. How can I purchase AccessPatrol?
    You may purchase AccessPatrol in any of these ways: by Credit Card, Bank Transfer or Cheque. To purchase, please contact your local Codework Office:

    EUROPE   CANADA
    Codework Limited
    Atlas House, 1 Simonsway
    Manchester, M22 5PP
    United Kingdom
    Tel: 0161-499-7888
    Fax UK: 0161- 499- 7899
    Fax International: +44 161 499 7899
    Email:info@codework.com     		Codework Inc.
    629 Sequin Crescent,
    Mississauga
    ON, L5H - 1W4
    Tel: 905-278-8278
    Fax: 905 278-0645
    Email:info@codework.com
    USA ASIA
    Codework Inc
    1623, Military Rd #556
    Niagara Falls
    NY 14304-1745
    Tel: 905-278-8278
    Fax: 905-278-0645
    Email: info@codework.com     		Codework Solutions (P) Ltd.
    'Thapasya'
    Kochi, Kerala,
    India - 682030
    Tel: +91-484-4055678
    Fax: +91-484-4061003
    Email:india@codework.com
    OTHER COUNTRIES, PLEASE CONTACT  
    Codework Limited
    Atlas House, 1 Simonsway
    Manchester, M22 5PP
    United Kingdom
    Tel: 0161-499-7888
    Fax UK: 0161- 499- 7899
    Fax International: +44 161 499 7899
    Email:info@codework.com
    E3. How is the product delivered?
    The trial copy of AccessPatrol is fully-functional, however the evaluation lasts for 30 days. Upon purchasing AccessPatrol, you will be emailed a license key which will allow you to activate the software as a permanent copy. Delivery can be electronic or you may choose to receive a CD which will cost you $39.99 USD, £15, 20 Euros, $39.99 CAD.
    E4. What is 12 months free maintenance?
    12 months free maintenance entitles you to free upgrades and telephone/ e-mail support for the year.
    E5. Do I have to pay for the product every 12 months?
    No! Your license key is a permanent key and therefore you only pay a one time fee. You only have to pay a maintenance fee once each year, if you would like to continue receiving free upgrades and support. The cost of Maintenance is currently set to 25% of the current RRP (Recommended Retail Price).
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