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| ServiceDesk (formerly Helpdesk Solution) |
| Create and track IT incidents from any web browser |
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| Symantec ServiceDesk is a powerful ITIL-based incident, problem, change, release, and knowledge management tool that improves availability and service levels while reducing costs. Based on best practice processes ServiceDesk is designed for fast implementation, easy integration, drag-and-drop customization and optimization of IT processes to deliver immediate benefits. |
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| A comprehensive and flexible service desk |
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| ServiceDesk includes everything you need for
comprehensive management and efficient operation of
your organization’s service desk. Based on best practice
processes ServiceDesk is designed for fast
implementation, easy integration with other products,
drag-and-drop customization and optimization of IT
processes to deliver immediate benefits. Unlike several
other products on the market today with ServiceDesk you receive all expected functionality for a single upfront
purchase price. |
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Because it's built on a unified management platform, it's
easy to add solutions that go beyond service desk without
adding unnecessary infrastructure or complexity. The
platform delivers advanced integration benefits and will
enable your solution to flexibly scale in line with your
needs as your organization grows. Ease of integration is
provided for other Symantec products as well as third
party products. Expanding upon ServiceDesk with
additional Symantec products allows your organization to
increase security, track assets, and manage client and
server devices over time. Because ServiceDesk is natively
integrated it is easy to simply snap additional Symantec
solutions into the underlying Symantec Management
Platform framework. |
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| Key Features & Benefits |
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- Reduce IT costs
- Processes available out-of-the-box
- Support for ITIL best practices
- Fast and easy customization of forms, surveys and processes
- Puts process creation back in the hands of process owners
- Decrease IT time spent on manual time consuming tasks
- Easily integrate with existing systems and tools
- ServiceDesk can leverage IT Lifecycle tools to troubleshoot, deploy, manage, or secure machines
- Provides access to process data from third-party applications, such as Active Directory and SharePoint.
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