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Biomni Front Office

Biomni Front Office solution provides a fully featured Service Catalog for users and customers wishing to both understand IT service offerings available to them and to raise requests against those services. The solution is integrated to the Altiris CMDB and Symantec Workflow for request fulfilment. The suite of adaptors gives users self-service access to a broad range of requests with deep context to the current asset estate and the benefit of a high degree of fulfilment automation.

Key Features Key Benefits
• Fast and effective management of the full lifecycle of any business or technical service alongside associated Service Requests to ITIL v3 best practice. Service owners can create and manage their available services within a Service Portfolio before publishing to targeted business units and user groups within the Service Catalog.

• All services are presented in a visually appealing shopping context. Access to service categories based on role, location or department can be easily configured to help reduce complexity and enhance user experience.

• Configure forms easily: ‘Point and click’ configuration puts functionally rich request form design into the hands of service owners and not technicians.

• Optional approval routing functionality allowing any service request to be quickly configured to route to the necessary approvers before entering fulfilment workflow. Support for reminders and escalations, financial authorization levels, organizational hierarchies and parallel activities, ensures that requests are signed off efficiently for greater cost effectiveness.		 • ITIL v3 best practice management and presentation of all service offerings: focus on the business view into IT with a dedicated front office allowing the entire lifecycle of services to be managed.

• Seamless integration to Workflow Solution significantly reduces manual activities and service delivery costs.

• The solution defines service entitlement and sets expectations of service delivery parameters, reducing queries and improving customer satisfaction.

• Rapid point and click configuration keeps the cost of change low whilst catering for changing customer requirements more rapidly.

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