ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is a web-based help desk software that helps you manage all your communications from a single point. ServiceDesk Plus provides the help desk Request Management, Knowledge Base, Self-Service Portal, Purchase Order Management, Contract Management and Asset Management in one easy to use package at an affordable cost. ServiceDesk Plus comes in 3 editions - Standard, Professional and Enterprise.

Key Features

Key Benefits

• Multi-site functionality to manage requests, assets and technicians separately for different sites in your organization

• Integration with email, Active Directory, network monitoring software and API integration

• Notification alerts via email or SMS, to inform users or technicians for request handling

• Robo technician to automate password reset requests

• Comprehensive reporting, e.g. SLA violations

• Scheduled asset discovery to detect and update hardware and software changes

• Incident Management: improve your first call resolution rate, respond faster and meet Service Level Agreements

• Problem Management: allows you to be proactive, fix the root cause and prevent recurring incidents

• Change Management: reduce downtime caused by unauthorized changes

• Configuration Management: discover and uniquely identify assets, track status, ownership and changes in configuration. In addition, manage asset relationships to better understand them and their impact on business.

ManageEngine ServiceDesk Plus

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