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Matrix42 Service Catalog

The Service Catalog is a tool which allows organisations to present IT services in a web based catalogue and provides a clear overview of all IT services, from application programs to a complete PC workstation. This unique, yet simple and familiar, web-based catalogue offers a comprehensive list of IT deliverables with all associated costs but none of the technical jargon. With a single click, users can order everything they need. Approvals are obtained automatically from the appropriate cost centre manager and approved requests are processed immediately. Matrix42 Service Catalog creates tasks for the service staff, assigns user rights, initiates installations and finally sends all relevant cost information to the accounting department. This innovative approach reduces IT workload and service provisioning costs by up to 70%.

Key Features Key Benefits

• View of product bundles such as a PC workstation including all hardware, software, access permissions, etc.

• The user can order the required IT services in a simple and familiar web shop.

• Approval and delivery processes are initiated immediately.

• Automated user and usage-based cost allocation with usage-based cross-charging of the respective cost centre after each order.

• Cost control with daily updates and trend analyses for better future cost planning.

• Integration with Microsoft SCCM: inventory data from SCCM is fed seamlessly into the licence management system.

• Up to 70% of cost savings for service delivery due to automated workflow.

• High performance and cost transparency for providers and users.

• Substantial physical savings through managed demand and potential economies of scale.

• Satisfied users thanks to short response times.

• Less administration through streamlined, revision-proof processes.

• Easily accessible view of which licenses are required and where there are potential savings to be leveraged.

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